On completion of every domestic job we leave a brief questionnaire and a FREEPOST envelope to return it in. On it we ask you to grade the quality of our work and service, ask if there is anything you dislike and ask if there is any way we can improve our service to you. Below is a sample of some of the comments received from clients in your area listed alphabetically by district (we can only include those who have allowed us to use them in advertising). Original copies are available for inspection at reasonable notice at our Doncaster office.

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Adwick
Mrs. Larkin said: "All credit to Kev. Made a good job and worked very hard (please pass this on to him), a very professional service from start to finish."

Mrs. Martin said: "Many thanks for excellent & helpful service - every bit as good as I remembered."

Mrs. Shaw said: "I was very pleased with the results as I had had my suite for over three years and it was the first time it had been cleaned. A very good job done."

Armthorpe
Mr Gascoigne said: "A quick clean and effective service which passed my wife's severe scrutiny - Thank you."

Mr Kelsey said: "Excellent Job. Very pleased that you could handle my request from 100 miles away (Job at my father's house in Doncaster)."

Mrs. Wetton said: "No pressure from the rep. My suite looks in showroom condition now. Having it cleaned has cost me a fraction of the cost of replacing it."

Auckley
Mrs. Brydon said: "Thank you for a good job well done, everything looked like new."

Mrs. Kirton said: "Thank you very much for dealing with our problem of oil on our carpet yesterday. Your prompt attention in dealing with the problem so swiftly is greatly appreciated & we are delighted once again with your service. Thank you.

Mr Vernon said: "The carpets have come up so well that a friend asked if they were new! I was particularly impressed that, even in mid February, they were bone dry in 1½ hours!"

Askern
Mrs. Cottam said: "Having used cheaper companies I can see the benefits of paying a little extra."

Mrs. Hargreaves said: "The service was very efficient and the serviceman was very courteous and polite."

Mr Platts said: "Excellent job. Very very pleased, young workman very pleasant and helpful. Would recommend to anyone. Excellent carpet and suite. Beautiful, like new, service very polite and friendly."

Austerfield
Mrs. Allsopp said: "Very pleasant & helpful."

Mrs. Pinder said: "The serviceman was very polite & respectful."

Mr Smith said: "I cannot improve on other peoples comments. I believe it is the third time I have had you."

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Balby
Mrs. Kessell said: "The colours on my multi-coloured suite came up like new. Brilliant!"

Miss Pickard said: "Service 100% satisfactory."

Miss Stockdale said: "I was very impressed with the professionalism & friendliness of both the representative who came to give us a quotation, as well as the serviceman who came to do the work."

Barnby Dun
Mrs. Daniels said: "My mother recommended you to me because of your reliable service and excellent results. As usual she was right!"

Mrs. Smith said: "Cannot see anything to improve on. From phone call to work carried out First Class. Very prompt, very friendly & very efficient. Thank you for a job well done."

Mrs. Stapleton said: "By transforming my suite to look like new again you gave my living room a new look."

Bawtry
Mr Newall said: "It's a refreshing change to be treated as a valued customer - very rare nowadays."

Mrs. Severn said: "Your operatives were both pleasant & helpful. They had a positive attitude to both their work & giving a good service to the customer."

Mrs. Tomlinson said: "Each time you have come I have been entirely satisfied, this time more than ever. The stain disappeared as if by magic. I had thought it would have to be new carpets, but you saved the day."

BelleVue
Mr Hartley said: "We were impressed by the efficient way in which the work was carried out, and grateful to Bernard for helping us to replace heavier furniture. The service was excellent."

Mrs. Matthews said: "There is only one "cleaning" service for me and that is Chem-Dry! - I have used Chem-Dry three times now, and as far as I am concerned, they are my regular carpet cleaners."

Mrs. Ramsbottom said: "Although the quote was £7 more than another I'd been given I chose Doncaster & Rotherham Chem-Dry because 3 marks were removed when the quote was given which gave me the confidence that you'd do a good job."

Bennetthorpe
Mrs. Allwood said: "This is the first time for cleaning my carpets. You did an excellent job and good service. Thank you."

Mrs. Elliott said: "The service was excellent. The fact that you kept the carpet for several months until we had space for it was very good."

Mrs. Traves said: "I don't think you could improve. Very satisfied indeed."

Bentley
Mrs. Bates said: "My settee and chairs are like brand new again, they are even better than I could have wished. Thank you."

Mr Martin said: "I will recommend your firm to as many of my friends as possible."

Mrs. Sutcliffe said: "Highly satisfied with all aspects, a very efficient, energetic and pleasant serviceman."

Bessacarr
Mrs. Mellors said: "Long may you continue in this business. I got the impression this is a company who really cares, and we were impressed by the general efficiency."

Mrs. Parry said: "We were very pleased with the way the carpet felt thicker and 'springy' again - just like new!"

Mrs. Sheffield said: "This is the second time you've cleaned my cream suite and it's come up like new on both occasions. Thank you."

Blaxton
Mrs. Gascoigne said: "Thank you for dealing with my problem carpet, in the friendly manner that you did, I will use your service again.

Mrs. Healey said: "Your service was excellent, and I was very pleased with the results. I will certainly be using your business again."

Mr Simpson said: "I don't think you could really improve your service, I was very satisfied. It was a good job done."

Bramley
Mrs. Beaumont said: "This is the first time I have used your company and find the work done was excellent, and well worth the cost."

Mrs. Blakesley said: "An extremely efficient reliable service."

Miss Sykes said: "Very impressed with the quality of the work & service - would highly recommend to others."

Branton
Mr Drever said: "Excellent + courteous service. Our 19 year old Indian carpet looks almost new."

Mrs. Gardner said: "Suite & rugs looked like new. Very friendly & polite staff."

Mrs. Littlewood said: "We found Kevin to be friendly, cheerful and very careful. The final result of the cleaning was brilliant. We are reluctant to sit on the furniture now!"

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Campsall
Mrs. Gascoigne said: "This is the first time I have used Chem-Dry. The serviceman was polite & friendly & did a first class job on a rather grubby carpet."

Mrs. Milan said: "Perfectly satisfied, thank you."

Mrs. Shaw said: "Quick, easy & successful."

Cantley
Mrs. Brown said: "All of your personnel, with whom we were in contact, were very efficient, friendly and courteous. The young man who came to us for our suite and carpet worked extremely hard for the whole afternoon. Very happy with the service given and job very well done - as usual."

Mr Finnegan said: "1st Rate job done. The chap was both extremely hard working, knowledgeable about the job & products and friendly. The result on the carpet was unbelievable, great job."

Mr Greggory said: "Happy with the young man who did the job, he was polite, professional and knowledgeable."

Carcroft
Mrs. Baker said: "No need to improve, service excellent now."

Mrs. Clarking said: "I am extremely satisfied with the service you have provided."

Mrs. Rayner said: "I did not think my suite was very dirty and I am amazed how nice it now looks. Thank you very much."

Conisbrough
Mrs. Cooper said: "Today my suite looks nearly new. I am very pleased with the end result."

Mr Cuin said: "I was very apprehensive having taken 'pot luck' in Yellow Pages but all my concerns were set aside by your excellent service."

Mrs. Phipps said: "Can't fault the service done. Excellent job carried out, more than pleased with the workmanship."

Cusworth
Mrs. Proctor said: "You can't improve, everything was perfect. We were very satisfied with the professional way the work was carried out."

Mr Smith said: "I was pleased with the honest way in which you dealt with our quotation and the thorough and efficient cleaning job."

Mrs. Stubley said: "Excellent service from the first phone call made. Very efficient, friendly service given by Dave. A phone call to say sorry running ¼ hour late from the office and he arrived within 10 mins and apologised himself. My rose white leather suite looks like new. Thank You."

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Dunscroft
Mrs. Godley said: "Carpet had a new lease of life, looked brand new again."

Mrs. Hudson said: "Extremely Good Service. We will be very happy to recommend your service to anyone."

Mr Mawer said: "Quick, efficient and a good job done. Thanks! - James is very good at his job, pleasant and efficient."

Dunsville
Mrs. Brown said: "Excellent Service. Completely satisfied."

Mrs. Garbett said: "Really happy with the stair carpet cleaning, the colours look so bright now. Thank you."

Mr Lanne said: "First class job."

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Edenthorpe
Mrs. Clayton said: "You seem to have covered every aspect of customer care and service very successfully!"

Mrs. Jackson said: "Having the suite cleaned made it like new."

Mrs. Jordan said: "Excellent service, courteous servicemen, beautiful carpets."

Edlington
Mrs. Brogan said: "Your service was well done, thank you. Excellent workmanship, very courteous, once again thank you."

Mr Chester said: "Very good result with the cleaning system, prompt with the time booked, workman very sociable, and the price very reasonable."

Mrs. Payne said: "Thank you for restoring my carpet & saving me the hassle of purchasing a new one."

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Finningley
Mrs. Cowan said: "Excellent service. Your representative talked me through every stage of the cleaning and pointed out bad marks and stains. Very courteous."

Mr Pearson said: "The service and work were excellent."

Mrs. Robinson said: " An excellent service as always."

Fishlake
Mrs. Edwards said: "Recommendation from a friend. I am delighted with the service and the results.

Mrs. Livingston said: "I am unable to identify any areas for improvement. I cannot overemphasise my satisfaction with every aspect of the service. Having moved house 2 weeks before Christmas, my desperate need for the main carpets to be cleaned was addressed within 3 days. Not only was this executed with the utmost efficiency, the sympathetic and courteous professionalism of Mr Simmons (Sr) and Steve was delightfully reassuring. I have already done so, and will continue to recommend your company to friends and colleagues."

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Harlington
Mrs. Maidens said: "I was very pleased with the work done."

Mrs. Reilly said: "A first rate job."

Mrs. Taylor said: "Delighted with the results - will certainly recommend to others. Kevin was really pleasant & worked so hard."

Hatfield
Mrs. Cowling said: "We've used your service before and, as on previous occasions, found your service extremely professional. Thank you."

Mr Piper said: "I was very pleased with a carpet you did for me 5 years ago - it was 20yrs old and came up like new. I am very satisfied with all aspects of your service & delighted with the results this time."

Mrs. Shaw said: "We were very pleased with the result and the efficient way it was carried out."

Hyde Park
Mrs. Heavey said: "Very good service with politeness. Work done very good."

Mrs. Wildsmith said: "The Service was excellent."

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Intake
Mr Dobson said: " This is the third time we have used Doncaster & Rotherham Chem-Dry, for three different jobs, 1. An ordinary carpet, 2. An Indian rug, 3. A cottage suite - ALL have been carried out to our complete satisfaction - Thank You & Oh Yes, we will be using you again."

Mrs. Head simply said: "Excellent job."

Mrs. Scothern said: "I don't see how it could be improved on."

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Kirk Sandall
Mrs. Cooper said: "A first class job, Well Done! The suite and carpet look like new. I will certainly let my family and friends know of your excellent service."

Mrs. Green said: "Your service to us was brill. My carpets look like new again, very good job for us yet again."

Mrs. Mitchell said: "I am delighted with the service and the work done. My suite and carpets are like new and the service from picking up the 'phone was 110%. Thank you."

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Mexborough
Mrs. Ellison said: "Reasonably priced and professional service. Left the house tidy after work was completed."

Mrs. Sigsworth said: "Keep doing the same. All round Top Class Service."

Moorends
Mrs. Gill said: "It's a pleasure to receive good service and all you promises kept."

Mrs. Harrison said: "Service excellent. Top Class Company."

Mrs. Palmer said: "Thank you for a prompt very efficient service with a friendly serviceman who made my 3 piece suite look like new again."

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Norton
Mrs. Booker said: "Three years since we last used you, still as good as ever."

Mrs. Martland said: "A fantastic job, well done! Will certainly be using Chem-Dry again and will definitely recommend to everyone, Thanks."

Mrs. Watson said: "Keep up the good work."

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Rossington
Mrs. Carter said: "Your representative did a wonderful job an our carpets, they were filthy and now they're as good as new! Thank you."

Mrs. Payne said: "I am absolutely delighted with the results, my sofas look like brand new, they are lilac again! I am equally as pleased with the Spot Remover I bought from you. My son spills Tomato ketchup on his beloved white England shirt, we were absolutely amazed to see the spot remover bring the ketchup to the surface and it just wiped off with a damp cloth. We will definitely be using your service again and certainly buying more Spot Remover!"

Mrs. Wharton said: "The whole transaction was dealt with in an efficient manner, appointments were on time, the operative was a pleasure to have in my home and my carpet cleaned beautifully. Thank you."

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Scawsby
Mrs. Harrison said: "Delighted with the work done."

Mrs. Wells said: "Being amongst one of your first customers in 1988 your standards are still as high. I was delighted than and still am."

Mrs. Wilson said: "Very pleasant and obliging - both your employees. Plus no pressure to use your service."

Scawthorpe
Mrs. Judge said: "We received such good service we can't see how it can improve."

Mrs. Otley said: "Your office staff are the best in the world!"

Mrs. Wright said: "I have nothing to complain about, all aspects of your service excellent."

Skellow
Mrs. Dumville said: "We were completely satisfied, thank you."

Mrs. Hickling said: "The service was excellent."

Mrs. Rushton said: "Completely satisfied."

Sprotbrough
Mrs. Coulson said: "Highly satisfied. Cleaned up like new."

Mrs. Paterson said: "Carpets look like new, although 14 years old. Thanks."

Mrs. Wright said: "I will recommend you at every opportunity. It makes a change to get good service from the first point of contact through to the end. Thank you."

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Thorne
Mrs. Christian said: "I had a lot of marks on my carpet, they have all gone. I am very pleased with your firm."

Mrs. Morgan said: "My carpets look new again, especially the carpet tiles in the kitchen which were full of stains. I would recommend your company to anyone, I am really thrilled! Thank you very much."

Mr Pratt said: "Staff always helpful and polite. Work carried out in a highly professional way."

Tickhill
Mrs. Barrett said: "I have used your service on two occasions and the work was very satisfactory."

Mrs. Colbear said: "From ringing for a quote we found the whole service very professional and the quality of the service First Class. Well done!"

Mr Daulton said: "I know customers who have dealt with you. You came highly recommended. No comment just totally satisfied."

Town Moor
Miss Drew said: "Efficient, professional and courteous glad we chose Chem-Dry."

Mrs. Gessler said: "How can one improve on excellence."

Mrs. MacKenzie said: "The service was very efficient, it was appreciated that the job was fitted in at short notice."

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Wadworth
Mrs. Bowker said: "I can make no further comments, other than I am completely satisfied with your standard of work and service."

Mrs. Robinson said: "The young man who cleaned my suite did a very good job, he was pleasant, friendly and a credit to your company."

Mrs. Rodgers said: "Excellent service and customer care. I will certainly recommend your services to our friends and relatives."

Warmsworth
Mrs. Gleadall said: "Many more stains than I could have hoped for were eradicated & I can at last uncover my pouffe in front of visitors!"

Mrs. Ferguson said: "We have used Doncaster & Rotherham Chem-Dry several times over the past 3 years, we have been impressed with the service from beginning to end. Your representatives have always been friendly and courteous. A pleasure to have them in the house. Highly satisfied as always."

Mrs. Sturgess simply said: "Excellent!"

Wheatley
Mrs. Brown said: "I was highly delighted with your work. My carpets look like new & they have been down 26 years."

Miss Mellors said: "Bernard was superb. Great work, great guy - highly recommended. Thank you."

Mrs. Richards said: "I have used your service three times now and am very satisfied with everything.

Wheatley Hills
Mrs. Bratby said: "Service as good as possible. Second time using company and very happy with results."

Mrs. Dirnie said: "We were highly delighted. Results were above expectation."

Miss Rimmer said: "Impossible to improve. Never before have I had such promptness from any firm or service."

Mrs. Slack said: "The service cannot be improved. We have never had such good service and everyone involved was so pleasant. Thank You."

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